Return Replacement Policy
Return & Replacement Policy
Our goal is for our customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.
Place your request for a return or a refund within 30 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 30 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these timeframes.
This is not what I ordered - If you receive an item that is damaged, not the size, color, shape you ordered, or not reasonably consistent with the item listing, you are eligible for a full refund. We may request some evidence of the issues - typically just a description of the Issues.
Item never arrived - If you don’t receive an item you ordered, you are eligible for a full refund.
Return and refund requests should be placed from your account within the app or from the computer. Or locate the order in your order history and click on it for more options.
Getkart reserves the right to refuse any refund if the item is damaged-used-without tag and its original packaging boxes in any of these cases customer will be charged for return shipping.
How do I return a product I have purchased from Getkart?
If you want to return a product, feel free to reach out to our customer support team by shooting an email at [email protected] or you can do that by clicking on my orders. You will be required to send images of the return order, especially if the product to be returned is a damaged/defective Repack the item and attached the airway bill sent to your email.
Is it possible to exchange my order instead of opting for refund?
If you wish to trade or exchange your item to a new color or size, we request you to please return your original order and place a fresh order for your desired item. The refund for your returned order will be processed in 3- 5 working days.
Can I exchange a defective or faulty item?
In case you wish to exchange a faulty or incorrect product, you can get in touch with our Customer Support team, and send us supporting images of the products. Our team will assist you further.
In which situations can I request for a return?
A return can be requested in case of the following situations: Item was damaged or defective Wrong item was sent by the seller (Please note that the product image as seen on the Getkart website/app may or may not be an exact representation of the product shipped to you) Wrong size/specifications Item was damaged during shipping
Are there any items not eligible for return?
Yes, given below is the list of products not eligible for return:
Lingerie and Nightwear
Opened & used cosmetic items. Items found with traces of wear & tear Non-damaged, non-defective electronics with broken seals/tampered bar codes
Can I return/exchange a part of my order?
Yes. In this case, you can send us the Order ID of the concerned product, and we will process your request accordingly.
What is the time period within which a product is eligible for return?
30 Days after the delivery.
Can the items be returned after the policy period?
Sorry, no items can be returned after the mentioned policy period.
Do I have to bear the shipping cost for a returned/exchanged product?
You are not required to pay any shipping fee for returns/exchange. It is completely free for you. If you returning the product in the same condition in which it was received.
Do you perform a quality check before accepting a return?
Yes, all products are checked for the following conditions: Correct product: The product must have the original tags/MEI/name/image/brand/serial-number/article-number/barcode Unused product: The product should be unused, unwashed and unsoiled
How will I receive my refund?
Refunds are processed back to the original payment method used to purchase the order. But make a note that we reserve the right to modify the mechanism of processing refunds at any time without notice.
How long will it take to process my refund?
We will refund the amount within 7-14 working days. The actual date when the amount gets credited to your account will depend on your bank’s policy and payment method used.
Can I track the status of my refund?
Yes, please feel free to write to us at [email protected]